Privacy Policy

Surrealizze values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you access our website, make purchases, or interact with us.

By using our services, you agree to the terms of this Privacy Policy.

1. Information we collect

We may collect the following categories of personal information:

Contact information

  • Full name
  • Shipping and billing address
  • Email
  • Phone number

Payment information

  • Payment data processed by secure platforms
  • Information about transactions and purchases made

Important: We do not store complete credit card details.

Account information

  • Login and password
  • Browsing preferences
  • Order history

Browsing and device information

  • IP address
  • Browser type
  • Operating system
  • Pages accessed
  • Browsing time
  • Cookies and similar technologies

Communication information

  • Messages sent to our support
  • Reviews, comments, or completed forms

2. How we collect your information

Information may be collected:

  • Directly from you;
  • Automatically through cookies and similar technologies;
  • Through the Shopify platform;
  • Through payment, logistics, and marketing partners.

3. How we use your information

We use your data to:

Process orders

  • Confirm payments;
  • Ship products;
  • Handle exchanges, returns, and support.

Improve your experience

  • Personalize content;
  • Recommend products;
  • Save browsing preferences.

Communication and marketing

  • Send order updates;
  • Share promotions, news, and campaigns;
  • Display personalized ads.

You can unsubscribe from promotional communications at any time.

Security and fraud prevention

We use data for:

  • Account authentication;
  • Fraud prevention;
  • Protection against unauthorized access;
  • Compliance with legal obligations.

4. Information sharing

We may share your information with third parties only when necessary for the store's operation, including:

  • Payment platforms;
  • Logistics and delivery companies;
  • Marketing tools;
  • Hosting and technology services;
  • Shopify platform.

We may also share data:

  • Due to legal obligation;
  • Court order;
  • Protection of company rights;
  • Prevention of fraud or illegal activities.

5. Shopify

Our store is hosted by Shopify, which provides the e-commerce infrastructure used by Surrealizze.

Shopify may collect and process certain information for:

  • Store operation;
  • Payment processing;
  • Security;
  • Performance analysis;
  • Service personalization.

For more information, please consult Shopify's official policy:

Shopify Privacy Policy

6. Cookies and similar technologies

We use cookies to:

  • Improve your browsing experience;
  • Understand user behavior;
  • Save preferences;
  • Personalize ads and campaigns.

You can disable cookies directly in your browser, although some website functionalities may be affected.

7. Information security

We adopt appropriate technical and administrative measures to protect your data against:

  • Unauthorized access;
  • Alteration;
  • Disclosure;
  • Improper destruction.

Despite this, no system is completely secure, and we cannot guarantee absolute security in data transmission over the internet.

8. Data retention

Your data will be stored only for as long as necessary to:

  • Comply with legal obligations;
  • Process orders;
  • Resolve disputes;
  • Maintain account operation;
  • Comply with tax and regulatory requirements.

9. Your rights

In accordance with the LGPD (Brazilian General Data Protection Law) and applicable legislation, you may request:

  • Access to your data;
  • Correction of incorrect information;
  • Deletion of data;
  • Portability;
  • Limitation or opposition to processing;
  • Withdrawal of consent.

To exercise your rights, please contact us.

10. External links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external websites.

We recommend that you read their respective privacy policies before providing any information.

11. Information of minors

Our website is not intended for individuals under 16 years of age, and we do not intentionally collect personal information from children.

If we identify such collection, the data will be removed.

12. Changes to this Policy

This Privacy Policy may be updated periodically to reflect legal, operational, or store operational changes.

The most recent version will always be available on this page.

13. Contact

In case of questions, requests, or to exercise your rights related to privacy and data protection, please contact:

Surrealizze®
A ManfreDigital Comércio LTDA brand
CNPJ: 40.239.977/0001-08

Email: surrealizze@gmail.com